COMMON QUERIES
The Info You’re After
I SUBMITTED THE WRONG ORDER INFORMATION WHAT DO I DO?
Contact us ASAP and we will do our very best to sort this out for you
WHAT IS YOUR RETURN POLICY?
We do not offer refunds however we do offer an exchange of item If a customer is wanting to change the size.
Please ensure the following requirements are met:
Contact us ASAP
We do not offer exchanges for change of mind (colour of item) so please choose carefully before confirming your order. This is also outlined in our Terms and Conditions.
Please note: we do not offer any exchanges during SALE periods or if your item is on sale.
Your item must be returned in the original condition, unworn and with tags attached. Items must be returned within 14 days of delivery date.
I CAN FIND CHEAPER ACTIVEWEAR ELSEWHERE, WHY BUY STERK&MOOI?
Cheap clothing in most cases means something is not quite right in the supply chain, such as unfair working conditions, non award wages, unsafe factories or poor quality fabric. Sterk&Mooi works with a company called Repreve; a company whom has collected over 20 BILLION plastic water bottles off our beloved beaches. These bottles then get broken up into minuscule pieces and turned into top quality spandex. Not only does this process stop these bottles from killing our already endangered ocean animals but it also stops this un-reusable plastic from going into landfill… Instead they get to live a second life and let me tell you, plastic water bottles never looked so good! Once you purchase your first item, you wont ever go back!
HOW DO I WASH MY NEW CLOTHES?
Our clothes are loaded with a lot of love. They're made to make you feel confident while you do the things you love. But don’t forget to treat your clothes with love too! Follow these easy tips to keep your clothes in shape and the prints in place! :)
- Wash your crop tops in COLD water.
- Don’t use softener, it weakens the compression in the material.
- A good tip is to use a washing bag to protect your crop top from other garments with hard parts or with Velcro. It is also recommended to remove the bra padding before each wash as it will help them stay in shape!
- Let your clothes hang dry out of direct sunlight (do not tumble dry).